CaféX Communications, Inc. provides real-time customer engagement solutions. CaféX, the Enterprise Connect 2014 Best of Show winner, is a leader in collaborative in-app communications and advanced customer care technologies.
CaféX software products are currently resold by Cisco under an Applications Services OEM agreement. Cisco and CaféX have several successful customers such as American Express (Credit), Citigroup (Private Banking), Wells Fargo (Banking). The joint list of prospects and successes are increasing rapidly.
As of April 2014, CaféX has approx. 75 employees with offices in New York, NY and Boston, MA as well as a development center in Cardiff, Wales UK. CaféX leads UC innovation as the 1st company to market a WebRTC Gateway, 1st company to enable WebRTC on iOS & Android and the 1st company to provide WebRTC across all major browsers (Internet Explorer & Safari included). Integrations to UCCE and UCCX separate its products from other WebRTC companies, by enabling a tight integration to existing contact centers as required by the Fortune 1000.